Me vs ITIL

Since I've been working for a service provider network, one of the main core value is how to deliver the services, how good the services are and how can we make sure that we are delivering our best services ( sound like management ;P ), anyway.

So there's always been a conflict between IT people, the technicians, and the business people, the manager or more precisely, the stakeholders. We used to take different sites.

IT people always talk about base on the technology models, in order to improve the service not base on the business perspective. Frankly, just demanding more budgets for higher techs, while the business people think they only need just the 'pure services' which will bring values and profits no matter what the technologies but with the lowest cost.

There is a frame work called ITIL, to lowering IT costs and also improving the services, is globally accepted as the blue print for IT to deliver values.

I'm going to sit ITIL2011 Edition exams, for ITIL certificate, because I need it to step forward in my career. For the guys working as Network Engineer out there, Just a soft reminder, its always not enough only to be good at technical, because we are living in the world of business. That's the reason why I choose to get Business Information System degree. Anyway, I'll be still going for my CCIE next year.